At DoroBooks, we ensure fast and reliable shipping for all our customers. Please review our shipping and delivery guidelines before placing an order.
1. Shipping Coverage
• We currently ship only within the United States.
•We do not ship to:
•US Territories
• APO/FPO military addresses
• PO Box addresses
2. Order Processing Time
•Orders are processed within 1-2 business days (Monday to Friday, excluding holidays).
•Cut-off time: Orders placed after 5 PM CST will be processed the next business day.
3. Shipping Method & Delivery Time
•We use standard shipping, which typically takes 2-4 business days for delivery (excluding weekends and holidays).
• Shipping times may vary due to holidays, weather conditions, or unforeseen delays.
•We offer free shipping on all orders—no additional shipping fees.
4. Order Tracking
•Once your order is shipped, you will receive a shipping confirmation email with tracking details.
•You can also track your order using the Order Tracking button on our website.
5. Address Accuracy & Additional Charges
•Please ensure that you provide a correct and complete shipping address when placing an order.
•If an incorrect or incomplete address is provided, we will attempt to rearrange the shipment, but additional shipping charges may apply.
6. Damaged, Missing, or Lost Packages
If you receive a damaged book or a missing item, please:
• Report the issue within 24-48 hours of delivery.
•Provide photo and video evidence of the damaged or missing product.
•Refer to our [Return and Refund Policy] for more details.
If your package is marked as delivered but not received, please:
• Check with your local carrier to confirm delivery.
•Contact us, and we will assist in filing a claim or arranging a replacement.
7. Order Modification & Cancellation
• If you need to modify or cancel an order, please contact us before it is shipped.
•Once an order has been processed and shipped, it cannot be canceled.
8. Policy Updates & Notifications
•We may update our Shipping and Delivery Policy from time to time.
•Any changes will be communicated via email notifications to keep you informed.
9. Contact Us
For any shipping-related inquiries, please reach out to us at:
📍 Address: 608 Gray St, Des Moines, IA 50315, USA
📧 Email: info@dorobooks.com
📞 Phone: +1 (626) 635-1208
⏰ Business Hours: Mon – Fri (8 AM – 5 PM CST)
We aim to respond to all inquiries within 24 hours on business days.