1. Accepted Payment Methods
We accept payments via major debit and credit cards, including:
• Visa, Mastercard, American Express, Discover
•Processed securely through our PayPal payment gateway
2. Currency & Conversion
•All transactions are processed in US Dollars (USD).
•If your card is issued in another currency, your bank or payment provider may apply a currency conversion fee.
• We do not charge any additional currency conversion fees.
3. Pricing & Taxes
•All prices displayed on our website are in USD.
•Applicable sales tax will be calculated at checkout based on your shipping location.
4. Order Processing & Payment Authorization
•Full payment must be received before an order is processed and shipped.
•Upon successful payment, you will receive a confirmation email with your order details.
5. Returns, Refunds & Cancellations
•Order Cancellations: Orders can be canceled before they are shipped for a full refund. Once an order has been shipped, it cannot be canceled.
•Returns & Exchanges: We offer a 30-day return and refund policy. If you need to return or exchange an item, please refer to our [Return and Refund Policy] for complete details.
•Refund Processing: Refunds for returned items will be processed once we receive and inspect the item. Refunds may take 5-10 business days to reflect in your account, depending on your payment provider.
6. Failed or Declined Payments
•If your payment is declined, please check with your bank or card provider.
•Orders will not be processed until a valid payment is received.
7. Contact Us
For any payment or billing inquiries, please reach out to us at:
📍 Address: 608 Gray St, Des Moines, IA 50315, USA
📧 Email: info@dorobooks.com
📞 Phone: +1 (626) 635-1208
⏰ Business Hours: Mon – Fri (8 AM – 5 PM CST)
We aim to respond to all inquiries within 24 hours on business days.