Welcome to our FAQ page! Here, we’ve compiled answers to the most common questions about ordering, shipping, returns, privacy, and more. If you don’t find the answer you’re looking for, feel free to contact us for further assistance.
1. Orders & Payments
What payment methods do you accept?
We accept all major debit and credit cards through our PayPal payment gateway. You can securely complete your purchase using Visa, Mastercard, American Express, Discover, and more.
Do you store my payment information?
No. DoroBooks does not store any payment-related details. All transactions are securely processed by PayPal, ensuring your payment information remains private and protected.
Can I modify or cancel my order after placing it?
Once an order is placed, it is processed quickly to ensure fast shipping. If you need to modify or cancel your order, please contact us immediately at info@dorobooks.com. However, once the order is shipped, it cannot be canceled.
What should I do if I receive an incorrect or damaged book?
If you receive the wrong book or a damaged item, please report the issue within 24-48 hours of delivery. You must provide photo or video evidence to support your claim. In such cases, we will cover all return shipping costs and either send you a replacement or issue a full refund.
2. Shipping & Delivery
Where do you ship?
Currently, we only ship within the United States. We do not ship to U.S. territories, APO/FPO addresses, or P.O. boxes.
Do you offer free shipping?
Yes! We offer free shipping on all orders within the U.S. There are no hidden fees.
How long does delivery take?
Orders are typically processed within 1-2 business days (Monday–Friday, excluding holidays). After processing, standard shipping takes 2-4 business days for delivery. Please note that delays may occur due to weather conditions, holidays, or other unforeseen circumstances.
Can I track my order?
Yes! Once your order is shipped, you will receive an email notification with a tracking number. You can also use the Order Tracking feature on our website.
What happens if my package is lost or stolen?
If your package is lost during transit, please contact us immediately. We will reship your order at no extra cost or issue a full refund. If your package was marked as “delivered” but you haven’t received it, please check with your local carrier and neighbors before reaching out.
What should I do if I provided an incorrect address?
If you entered the wrong shipping address, contact us as soon as possible before your order is shipped. If the order has already shipped, we may need to charge additional shipping fees to resend it to the correct address.
3. Returns & Refunds
What is your return policy?
We offer a 30-day return and refund policy. If you’re unhappy with your purchase, you can return it within 30 days of receiving your order.
How do I request a return or exchange?
To initiate a return or exchange, please email us at info@dorobooks.com with your order number and reason for return. If the item is damaged or incorrect, include photo or video evidence.
Who covers the return shipping cost?
• If the book was incorrect or damaged, we will cover all return shipping expenses.
•If you wish to return the book for personal reasons (e.g., changed your mind), you must cover the return shipping costs, which will be deducted from your refund.
What condition must the book be in for a return?
Returned books must be in new and unused condition, with original packaging and tags intact. If the item shows signs of use, the refund may be rejected.
How long does it take to receive my refund?
Once we receive and inspect the returned item, refunds are processed within 5-7 business days to your original payment method. If you don’t receive your refund within 7-10 business days, please contact us.
What happens if my return request is rejected?
If your return does not meet our policy conditions (e.g., used books, missing packaging), we will notify you via email. In such cases, the book will be returned to you, and no refund will be issued.
4. Privacy & Security
What personal data do you collect?
We collect basic customer information, including name, email, phone number, billing and shipping address, and IP address (for analytics and security purposes). We do not collect or store any payment details—these are securely handled by PayPal.
Do you share my information with third parties?
We only share necessary data with trusted third parties to process payments, ship orders, and provide marketing services (e.g., PayPal, shipping carriers, and platforms like Google, Meta, and TikTok for advertising).
Can I delete my account and personal data?
Yes. If you wish to delete your account or personal data, you can submit a data deletion request by emailing us at info@dorobooks.com. We will process your request and remove your data accordingly.
How can I opt out of marketing emails and ads?
You can opt out of marketing emails by clicking the “Unsubscribe” link at the bottom of any promotional email. To opt out of remarketing ads, adjust your settings in Google, Meta (Facebook/Instagram), and TikTok Ad Preferences or contact us for further guidance.
5. Contact & Business Information
How can I contact customer support?
For any inquiries, you can reach us via:
📧 Email: info@dorobooks.com
📞 Phone: +1 (626) 635-1208
📍 Address: 608 Gray St, Des Moines, IA 50315, USA
What are your business hours?
Our customer support is available Monday – Friday (8 AM – 5 PM CST). We aim to respond to all inquiries within 24 hours on business days.
Where is DoroBooks located?
We are based in Des Moines, Iowa, USA. As an online bookstore, we operate exclusively through our website.
How long does it take to receive a response to my inquiry?
We typically respond to all inquiries within 24 hours on business days. If you reach out during weekends or holidays, we will get back to you on the next business day.
Still Have Questions?
If your question wasn’t answered here, don’t hesitate to contact us. We’re happy to assist you!